Strathcona is a very, very small team, and we are committed to making beautiful and well made objects and clothes. We are not fast fashion. We are thoroughly slow fashion. If you are in a rush, we will absolutely try to accommodate you, but keep in mind that our strength is quality not pace. Thank you for understanding this and respecting our work and vision.
*****Oh no, Canada Post was on rotating strikes and so there is a crazy backlog of packages. We’re sorry to say, we just don’t know when packages will make it to you. It is possible they won’t make it in time to be under the tree. I know, we’re sad too. This year we can’t give you realistic timelines for Holiday shipping.****** (Way down at the bottom of the page is the guideline for 2017, but we just aren’t 100% of anything this year. Meow.)
How much is shipping?
Standard shipping is only $5 Canada and USA!
Express shipping in Canada is $14
Express shipping to USA is $24
Express World shipping is $38-42
Where do you ship?
We ship everywhere.
Where do you ship from?
How long will shipping take?
Shipping times vary depending where you order from, but below is a rough guide to transit times.***
(Please note these times are guidelines and are not applicable in December).
4-7 business days within Canada.
6-10 business days in the USA.
8-16 business days internationally
***When will my order ship?
We ship online orders from our studio once or twice a week. Please keep this in mind when calculating how long it will take to get your order.
Also keep in mind that currently out clothing is mostly made to order, this can add a few days to the order delivery time!
I want them ASAP! Can you ship them faster?
Yes we can. But it is much more expensive than the nominal amount we charge for shipping on normal orders. Express shipping generally adds $30 or more. Yikes.
Why is the shipping so cheap?
Because expensive shipping isn't nice.
What's my tracking number?
We don't offer tracking on normal orders because it would add a lot of cost to the shipping. But if you really want a tracking number, you can either get express shipping or tracked packet.
Will I pay duties?
In Canada no. And the USA you shouldn't, thanks to NAFTA. But internationally it's possible that you may incur some duties. That being said, it's not consistent, and they tend to be pretty nominal.
Do you accept returns for socks?
Yes, we want you to be totally satisfied with your order! If you are unhappy you can return your unused goods within 30 days receiving your order. The goods must be new and unused with their packaging intact.
Do you accept returns for clothing?
We want you to be totally satisfied, that being said, currently this project is very small, and every item is made to order. This is why we can offer custom sizing etc! If we have made the garment especially to your size specifications, sadly, we cannot accept returns. But for other items we are happy to offer exchanges. We are reasonable and sure we can find a way to sort things out!
Do you accept returns for things bought on sale?
Items bought with discounts or on-sale are final sales.
What if something is wrong with my sock order?
We do our best to ensure that our product is of the highest quality. That being said, occasionally we miss things during quality control. If there is a manufacturer's flaw, please let us know what that is via email with a photo if possible and we will absolutely figure something out. See below for how to return your item.
How do I return something?
1. Send us an email letting us know what you are returning (and why).
2. Mail the unworn product, with its packaging, back to us at:
Strathcona Stockings: Returns
Roberts Creek, BC
V0N 2W0 Canada
(Make sure to note your name and order number on the package.)
3. Once we receive the package we will refund your purchase cost (Minus shipping).
I don't see the answer to my question here. What should I do?
Oh no, it's December 2017 already how long will shipping take?
We'll always do our best to get you your parcels on time -- but the holidays are bonkers. Order as early as possible to ensure delivery in time! All of these are approximate and suggested by Canada Post. They should leave you with ample time for delivery, but also, you can always gamble and order later if you want to test the speed of Canada Post or DHL -- they are usually pretty fast, but it's the holidays ;)
To be safe.
Canada regular post order by December 10th
Canada Express post order by December 19th
Within BC and Vancouver you probably have more time!
And/or can come see us at the East Side Flea on December 16th and 17th !
USA regular post order by December 10th.
USA Express post try to order by the 17th to ensure delivery, thought you could probably go a little later.
Europe Regular mail order by Dec 1st to ensure delivery
Europe DHL express order by the 15h to ensure delivery.