How much is shipping?
Standard shipping is only $5!
Express shipping in Canada is $16.
Express shipping to USA is $30
Please contact us for Express World pricing.
Where do you ship?
We ship everywhere.
Where do you ship from?
How long will shipping take?
Shipping times vary depending where you order from, but below is a rough guide to transit times.***
(Please note these times are guidelines and are not applicable in December).
4-7 business days within Canada.
6-10 business days in the USA.
8-16 business days internationally
***When will my order ship?
We ship online orders from our studio once or twice a week. Please keep this in mind when calculating how long it will take to get your order.
Also keep in mind that currently out clothing is mostly made to order, this can add a few days to the order delivery time!
I want them ASAP! Can you ship them faster?
Yes we can. But it is much more expensive than the nominal amount we charge for shipping on normal orders. Express shipping generally adds $30 or more. Yikes.
Why is the shipping so cheap?
Because expensive shipping isn't nice.
What's my tracking number?
We don't offer tracking on normal orders because it would add a lot of cost to the shipping. But if you really want a tracking number, you can either get express shipping or tracked packet.
Will I pay duties?
In Canada no. And the USA you shouldn't, thanks to NAFTA. But internationally it's possible that you may incur some duties. That being said, it's not consistent, and they tend to be pretty nominal.
Do you accept returns for socks?
Yes, we want you to be totally satisfied with your order! If you are unhappy you can return your unused goods within 30 days receiving your order. The goods must be new and unused with their packaging intact.
Do you accept returns for clothing?
We want you to be totally satisfied, that being said, currently this project is very new and small, and every item is made to order. This is why we can offer custom sizing! If we have made the garment especially to your size specifications, sadly, we cannot accept returns. But for other items we are happy to offer exchanges. We are reasonable and sure we can kind a way to sort things out!
Do you accept returns for things bought on sale?
Items bought with discounts or onsale are final sales.
What if something is wrong with my sock order?
We do our best to ensure that our product is of the highest quality. That being said, occasionally we miss things during quality control. If there is a manufacturer's flaw, please let us know what that is via email with a photo if possible and we will absolutely figure something out. See below for how to return your item.
How do I return something?
1. Send us an email letting us know what you are returning (and why).
2. Mail the unworn product, with its packaging, back to us at:
Strathcona Stockings: Returns
Roberts Creek, BC
V0N 2W0 Canada
(Make sure to note your name and order number on the package.)
3. Once we receive the package we will refund your purchase cost (Minus shipping).
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